Being able to get in touch with your shared website hosting supplier if you have any sort of questions or experience any problems is quite important and how fast they will answer and take action is often essential, particularly if your site is business-oriented, as more downtime could mean losing potential clients. The support solutions are usually an easy way to distinguish genuine providers from resellers. The second generally respond just to email messages or support tickets and you will need to wait for a day or longer in order to get a reply. When your problem involves a couple of responses, you could end up losing a few days in order to get a simple problem fixed. With a genuine and reliable web hosting provider, you will be in a position to contact the support at any moment and get a prompt response no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
All our Linux shared website hosting
include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our services well before you make a purchase or you're a current client and you have a question or a problem, you can contact us at any time, including holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any troubles which require extra time to research and handle. In contrast to various other website hosting providers, our trouble tickets have a warranted max response time of only 1 hour, so regardless of what your trouble is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you obtain a semi-dedicated server
account from us as we have phone and online chat support for billing, pre-sales and general queries. Our representatives can assist you to choose the best plan or offer you info about our servers, in order to verify whether the system requirements for your web sites are met. If you are an existing client, you can also contact us via email or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that whenever you employ these two ways of communication, you'll receive a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other suppliers, even big ones, you can compare the response time considering that it often takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS
Every single virtual private server
package that we offer comes with 24/7 customer and tech support, so if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to contact us anytime, even weekends and holidays. For your benefit, we supply different methods of communication - phone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it will be easier to track what is going on. The maximum guaranteed reply time for all the emails and tickets is 1 hour, but it hardly ever takes that long to get assistance. If you add the Managed Services upgrade that we provide, our administrators can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Hosting
All dedicated server
packages that we provide include 24/7 support through several means of communication and with a one-hour maximum reply time guarantee. When you want to find out more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers that we have around the world or you can use our live chat support and speak to a live representative. For solely tech matters that need assistance from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, because all these channels are more appropriate to track a specific issue. The reply time for them rarely exceeds 30 mins, so you can forget about having to wait for a whole day so as to get assistance. Our support service is available for any server-related matters, including the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider adding the Managed Services upgrade that we offer with all the packages.