There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the least complicated communication channel for different reasons. In case no help desk support team member is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will always hit home. Furthermore, you can copy and paste large pieces of information without having to worry about spelling mistakes, and in case a particular problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in one and the same location, so each party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, so if you need to supply info or to adhere to directions, you’ll have to use at least two different accounts and this number may rise if you want to administer a handful of domains. On top of that, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.