There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the least complicated communication channel for different reasons. In case no help desk support team member is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will always hit home. Furthermore, you can copy and paste large pieces of information without having to worry about spelling mistakes, and in case a particular problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in one and the same location, so each party can always see the comments supplied by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, so if you need to supply info or to adhere to directions, you’ll have to use at least two different accounts and this number may rise if you want to administer a handful of domains. On top of that, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Website Hosting
In contrast to what you may find with lots of other hosting companies, the trouble ticket system that we use with our Linux shared website hosting is an integral part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different user names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one place. So, in case you’ve got a query or confront a challenge, you can touch base with our client service staff representatives instantly. Our ticketing system features a smart search option. This suggests that even if you’ve opened plenty of tickets over the years, you will be able to track down the one that you need without any efforts. Also, you can read knowledge base guidelines for fixing commonly experienced obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more efficient to manage everything from a single place, which is the reason why we have implemented a support ticket system into the in-house created Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will permit you to manage the communication with our client care staff together with your account, which means that you will not need to remember an additional log-on name for a different admin dashboard. You’ll be able to post a new ticket or to track down the status of an old one with less than a couple of mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can search through older tickets using a clever search box or check relevant help articles with solutions to commonly confronted issues. The integrated ticketing system is closely monitored 24x7x365 with the maximum response time being just one hour, so there’ll always be someone to help you out.