If you’re a site owner, a problem could always surface and it doesn’t necessarily need to be associated with the hosting service itself. For instance, something might go wrong when you update an application or some vital data can be modified or erased by chance. Regardless of what the essence of the problem is, you will have to touch base with the customer service team and ask them to restore a backup or to assist you in fixing the problem that you’re experiencing. How fast they’ll do this will predetermine the interval of time that your sites will be offline. For some websites like social networks or web stores, a frequent outage duration often means lost visitors and money. With that said, it’s exceptionally important that you use the services of a hosting company that provides not only a very good tech support service, but also a fast one.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting
come with a one-hour response time guarantee, which goes to say that no matter what query or complication you may have, we’ll always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both technical and pre-sales matters. Our customer support team representatives will be at your disposal 24/7, even on national holidays and weekends, which suggests that you will receive timely help whenever you need it. We are aware of exactly how invaluable time can be, so by the time we respond to your email or support ticket, we will have explored the issue and, in case we haven’t found a solution, we will give you more details about what you have to do on your end, when the case necessitates this. With our support service, you can be certain that there will be someone to help you instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server
, you will receive an answer within maximum 1 hour. You can get in touch with us whenever you like with regard to general, billing or technical issues and given the fact that we will be at your service day and night, you will invariably get assistance without delay. Based on the particular issue or question, we’ll give you more info, rectify the complication if it’s been caused by something that is within our reach or inform you what to do on your end if you have to change a given setting for a software application that we can’t access. You can forget about waiting around for a day for each answer. The fact is, in most cases we answer tickets and emails within no more than 20 to 25 minutes.