If you've ever had a shared website hosting account before or you have dealt with any other type of online service, you are probably aware from your personal experience that for many things it's better to consult with a live person over the phone rather than exchange tickets or e-mail messages. If you'd like to find out more about a specific service before you buy it or in case something small-scale needs to be made, for example, it is much easier and faster to get it done in real time. When you can talk with representatives over the phone, it's very likely that you are working with an actual hosting supplier, not just a reseller. The type of support that you'll get by phone varies between different companies - from standard matters to dedicated technical support. Generally most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex tech matters are resolved through e-mail or tickets.
Phone Support in Shared Website Hosting
Since we have live telephone support 14 hours daily, you will be able to get in touch with us and talk with one of our customer support representatives to get more info about any of the Linux shared website hosting that we offer and ensure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we now have phone numbers on three different continents so you are able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you will be able to call about general and billing matters, and about some technical ones. In case the problem is strictly technical or it can take more time to handle, you will have to use our ticketing system, that will enable both you and our tech support crew to monitor the information supplied by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server plans that we offer. Whether you'd like to learn more about the plans, you have some billing issue or some general problem, you can give us a call. Though some more complicated problems may require a support ticket to give time to our technical support team to investigate, we'll help you with countless tech questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. In case you are in another country, we have an international number where you'll be able to contact us.