A 99.9% Server Uptime
Our shared website hosting platform is based on a steady, high–end hardware architecture and a strongly tweaked variation of Linux. That is why, regardless of what your site is, or how many web site visitors you have, or even in case there’s a DDoS attack, our machines will remain up and your web sites will remain visible online.
All our Linux shared website hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
If you wish to deliver a first–rate web hosting service, you can hardly depend on the default network configuration in a datacenter. We have set up our very own custom network so as to ensure an ultra–fast connection speed with the rest of the world.
And because of this, no matter which data center facilities you choose: our data center in USA, our data center in United Kingdom, in our data center in Finland, in our data center in East Europe or our data center in Australia, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are not pleased with our hosting services, or if you consider them insufficient, or if you decide that you require a VPS services instead of a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control over your domain names even when you delete your web hosting account with us.
24/7 Technical Support
We have meticulously selected each member of our 24x7 support department to make sure that we can offer you the very best support service you can possibly get. Each one of our technical support engineers has lots of years of experience working with hosting accounts behind his back, so they know very well what they are doing. What’s more, they are at your disposal 24–7–365 – you will be able to contact them at any time and they’ll get back to you ASAP.
Their average ticket response time is well under 20 minutes, whilst with many other web hosting distributors you are forced to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within 1 hour.