Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every support request you submit to us will be replied to within maximum one hour. If your trouble ticket or e–mail calls for additional assistance from an administrator, we’ll forward it and leave a note to inform you that your matter is being worked on. If you order the Administration Services package, any of the server administration tasks included there will be executed at a time that suits you.
A First–Rate Customer Support Service
Our technical support staff will be at your disposal 24/7/365 should you require help with the Web Hosting Control Panel or with any of the applications that we have pre–installed for you on the dedicated hosting server. Furthermore if you require help handling all the standard administration tasks on your server, you can take a glimpse at our Administration Services package, which includes backup disk storage space, OS updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
We have provided the Web Hosting Control Panel with a comprehensive knowledge base, which features detailed explanations of its features and functions. Additionally, we have made exhaustive video tutorials that will further teach you how to perform a given operation or resolve a regularly encountered issue. The educational articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel via the Videos and Help buttons in the top right corner.