Help and Support Channels
A 60–minutes Ticket Reply Guarantee
Each ticket that you send to the tech assist staff will be replied to in up to 60 minutes. All general inquiries are going to be answered right away. However, if the support inquiry you have sent needs help from a competent technician, we will address the ticket to him and will let you know about the delay.
Top–class Tech Help Service
We offer 24x7 technical help via a super–fast ticketing program built into your Control Panel. You can easily e mail us at any time about any of the software packages that come pre–configured on the virtual server, such as the chosen Linux OS, the server management panel and our in–house created Web Hosting Control Panel.
A Descriptive Help Zone
A comprehensive and frequently updated collection of articles is integrated into our custom–built Web Hosting Control Panel. It provides quick tips on how to carry out all of the standard web site administration jobs. The Help zone provides exhaustive how–to articles and reviews and step–by–step video training. You can open the Help section by clicking the Help or Video buttons in the right part of each Control Panel section.